---
title: Configuring Incident Communications Management
description: Configure Incident Communications Management to create and manage communications related to major business issues or incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/config-inci-comm-mngmt.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Incident Communications Management, IT Service Management]
---

# Configuring Incident Communications Management

Configure Incident Communications Management to create and manage communications related to major business issues or incidents.

## Configuration overview

Configure Incident Communications Management by installing and activating the Incident Communications Management \(com.snc.iam\) plugin.