---
title: Incident Communications Management integrations
description: Incident Communications Management is integrated with other applications such as Notify to improve the overall communication process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/inci-commu-mgmt-integrations.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Incident Communications Management reference, Incident Communications Management, IT Service Management]
---

# Incident Communications Management integrations

Incident Communications Management is integrated with other applications such as Notify to improve the overall communication process.

-   **[Notify with Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/c_NotifyWithIncidentAlertManagement.md)**  
Notify allows you to integrate with the Twilio telephony service to send and receive phone calls and SMS from within your instance. In Incident Communications Management, Notify provides you with SMS and conference as channels.

**Parent Topic:**[Incident Communications Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/reference-section-inci-comm-mngmt.md)