---
title: Join or end conference call on incident communication task
description: After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/join-end-conf-call.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing Incident Communications, Incident Communications Management, IT Service Management]
---

# Join or end conference call on incident communication task

After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.

## Before you begin

Role required:

-   Join conference call: ia\_admin, itil, or sn\_incident\_write
-   End conference call: sn\_comm\_management.comm\_plan\_manager or sn\_comm\_management.comm\_plan\_admin

## Procedure

1.  Navigate to **All** > **Incident** > **All**.

2.  Open an incident record.

3.  From the Incident Communication Plan related list, open the incident communication plan.

4.  From the Incident Communication Tasks related list, open the incident communication task.

5.  In the related links, perform any of the following actions.

<table id="choicetable_qdq_fjq_thb"><thead><tr><th align="left" id="d208648e92">

Option

</th><th align="left" id="d208648e95">

Description

</th></tr></thead><tbody><tr><td id="d208648e101">

**Join Conference Call**

</td><td>

If the logged in user is not already a part of the conference call, the user can join the conference.

</td></tr><tr><td id="d208648e110">

**End Conference Call**

</td><td>

End the conference when the discussion is over.**Note:** The work notes get updated with the details of the conference call such as duration and participants.

</td></tr></tbody>
</table>
**Parent Topic:**[Managing Incident Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)