---
title: Install and activate Incident Communications Management
description: Install and activate the Incident Communications Management \(com.snc.iam\) plugin if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/t\_ActivateIncidentAlertManagement.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Incident Communications Management, Incident Communications Management, IT Service Management]
---

# Install and activate Incident Communications Management

Install and activate the Incident Communications Management \(com.snc.iam\) plugin if you have the admin role.

## Before you begin

Role required: major\_incident\_manager, ia\_admin, or admin

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).


**Parent Topic:**[Configuring Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/config-inci-comm-mngmt.md)

**Related topics**  


[Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/c_IncidentAlertManagement.md)