---
title: Define contact responsibilities
description: Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/t\_CreateAContactResponsibility.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Incident Communications Management and Contacts, Managing Incident Communications, Incident Communications Management, IT Service Management]
---

# Define contact responsibilities

Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.

## Before you begin

Role required: ia\_admin or admin

## Procedure

1.  Navigate to **All** > **Incident Communications Management** > **Contact Administration** > **Contact Responsibilities**.

    **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2.  Click **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Global|Check box to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the **Table** field appears where you can select the table for which you are defining the contact responsibility.|
    |Name|Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process.|
    |Type|Type of contact such as user, group, or recipient list.|
    |Table|Table on which contact is activated when a communication plan is attached.|

4.  Click **Submit**.

    Contact responsibilities are defined.


**Parent Topic:**[Incident Communications Management and Contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/c_IncidentAlertContact.md)

**Related topics**  


[Responsibilities for Incident Communication Plan]()

[Create a contact definition]()

[Create a default override]()

[Add a user as a contact]()