---
title: Subscribe to incident communication notifications
description: Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans. The timely incident communication notification or incident alerts \(IA\) helps address issues within the defined SLA.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/t\_SubscribeToANotification.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing Incident Communications, Incident Communications Management, IT Service Management]
---

# Subscribe to incident communication notifications

Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans. The timely incident communication notification or incident alerts \(IA\) helps address issues within the defined SLA.

## Before you begin

Role required: itil, ia\_admin, or admin

## Procedure

1.  Navigate to **All** > **Self-Service** > **My Notification Preferences**.

2.  In the Notifications section, select **Advanced preferences**.

    The notification preferences page opens in a new tab.

3.  In the filter section, select `Incident Communication Plan` in the **Category** field.

    The following notification options appear for incident communication plan: **IA Actions Taken**, **IA Cancelled**, **IA Resolved Or Closed**, and **New IA Raised**.

4.  Toggle the notification option for which you want to subscribe to receive notifications.

5.  In the filter section, repeat the same steps for Delivery channels, Active/Inactive notifications, Email Digest available, or Subscribable Notifications.

6.  Under **Custom Notification**, toggle the options to to subscribe or unsubscribe from a custom notification.

7.  Under **Delivery Channels**, toggle the options to subscribe or unsubscribe from a notification.

8.  Select the channel name to add a schedule for the notification and to filter the notification conditions as required.

    **Note:** Apply filter to your notification channel to avoid receiving every notification for the subscription.

    \[Omitted image "NewNotification.png"\] Alt text: Apply conditions for a notification

9.  Select **Save**.

    You are subscribed to incident communication notification.


**Parent Topic:**[Managing Incident Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)