---
title: Access on-call escalation path from major incident workbench
description: Access on-call roster and escalation details from major incident workbench to reach out to a support group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/access-escalation-path.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Major incident workbench, Managing major incidents, Incident Management, IT Service Management]
---

# Access on-call escalation path from major incident workbench

Access on-call roster and escalation details from major incident workbench to reach out to a support group.

## Before you begin

Role required: itil, sn\_incident\_read, sn\_incident\_write, major\_incident\_manager, communication\_manager, incident\_manager, or admin

Activate the On-Call Scheduling plugin \(com.snc.on\_call\_rotation\).

## Procedure

1.  Navigate to [Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md).

2.  Click the **Communications** tab.

3.  Under the **Groups** section, click **On Call Groups**.

4.  From the list, select a group.

    \[Omitted image "on\_call\_tracking.png"\] Alt text: Select On-call groups

5.  Select **Track On-Call Escalation \(Live\)**.

6.  In the escalation path section, select **Escalation**.


## Result

You can access the on-call escalation information.

**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md)