---
title: Activate Incident Management Best Practice – San Diego
description: Activate the Incident Management Best Practice — San Diego plugin \(com.snc.best\_practice.incident.sandiego\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/act-inc-mgmt-best-prac-plugin-sd.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Incident Management Best Practice – San Diego, Incident Management plugins, Reference, Incident Management, IT Service Management]
---

# Activate Incident Management Best Practice – San Diego

Activate the Incident Management Best Practice — San Diego plugin \(com.snc.best\_practice.incident.sandiego\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

The Incident Management Best Practice – San Diego plugin modifies the problem and incident management workflows to enhance the customer experience.

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).


**Parent Topic:**[Incident Management Best Practice – San Diego](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/inc-mgmt-best-prac-plugin-sd.md)