---
title: Components installed with Incident Management - Major Incident Management
description: Several types of components are installed with activation of the Incident Management - Major Incident Management plugin, including tables and user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/installed-with-mim.html
release: australia
product: Incident Management
classification: incident-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Activate Major Incident Management, Major Incident Management plugins, Managing major incidents, Incident Management, IT Service Management]
---

# Components installed with Incident Management - Major Incident Management

Several types of components are installed with activation of the Incident Management - Major Incident Management plugin, including tables and user roles.

**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).

Demo data is available for this feature.

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Major incident manager\[mim\_manager\]

</td><td>

A major incident manager can:-   Initiate the major incident process by assessing and approving major incident candidates or creating a major incident.
-   Reject a major incident candidate.
-   Demote a major incident after it is accepted so that the incident can be handled as a regular incident.
-   Maintain the ownership and accountability for the life cycle of the incident.
-   Identifies the users and groups to be involved in the resolution activities.
-   Creates adhoc communication plans and tasks.
-   Edits a communication plan that is attached to a major incident.
-   Close a major incident.

</td><td>

This role inherits the ia\_admin role.

</td></tr><tr><td>

Major incident admin\[sn\_mim\_admin\]

</td><td>

Configure all Major Incident Management features including major incident properties and trigger rules.

</td><td>

-   mim\_manager
-   sn\_iam\_admin
-   sn\_sow\_mim.sn\_mim\_sow\_admin

</td></tr><tr><td>

Communications manager\[communication\_manager\]

</td><td>

-   Manages communications for major incidents and is responsible for communicating with all stakeholders.
-   Creates adhoc communication plans and tasks.
-   Edits a communication plan that is attached to a major incident.

</td><td>

This role inherits the ia\_admin role.

</td></tr><tr><td>

Incident Manager \[incident\_manager\]

\(Existing role with added responsibilities\)

</td><td>

-   Manages incident properties and major incident trigger rules.
-   Can create and edit Communication Plan Definitions.

</td><td>

None

</td></tr></tbody>
</table>## Tables installed

<table id="table_fbz_45z_vdb"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Major Incident Trigger Rules\[major\_incident\_trigger\_rule\]

</td><td>

This table extends the Application File \[sys\_metadata\] table and stores the major incident trigger rules.

</td></tr></tbody>
</table>**Parent Topic:**[Activate Major Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-major-incident-management-plugin.md)