---
title: Major incident workbench UI elements
description: The major incident workbench provides UI elements which display the summary of tasks, progress of communication plan, conferencing information, and a report on the cause and resolution of the major incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/mi-workbench-ui-elements.html
release: australia
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Major incident workbench, Managing major incidents, Incident Management, IT Service Management]
---

# Major incident workbench UI elements

The major incident workbench provides UI elements which display the summary of tasks, progress of communication plan, conferencing information, and a report on the cause and resolution of the major incident.

The major incident workbench has the following UI elements: **Summary**, **Communicate**, **Collaborate**, and **Post Incident Report**.

**Note:** You need to activate the Notify plugin \(com.snc.notify\) for the **Collaborate** tab to appear. The **Post Incident Report** tab is visible only when the incident state is either **Resolved** or **Closed**.

-   **[Major Incident workbench — Summary tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-summary-tab.md)**  
The **Summary** tab provides a unified view of information in the form of a card layout. The information on impacted services, affected CIs, active outages, locations that are impacted, and child incidents helps to keep you informed about related records associated with an incident.
-   **[Post Incident Report tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-pir-tab.md)**  
The **Post Incident Report** tab helps you to understand the cause of the major incident, and the actions taken by the teams to resolve the incident.
-   **[The Communicate tab in the Major Incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-communicate-tab.md)**  
The **Communicate** tab helps you understand the progress of a communication plan and its related tasks.
-   **[Major Incident workbench — the Collaborate tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-collaborate-tab.md)**  
The **Collaborate** tab helps you to view and manage communication tasks that use conference as their communication channel.

**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md)