---
title: Legacy: Open Incidents Reports dashboard
description: View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/open-incidents-reports-dashboard.html
release: australia
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legacy: Incident Management Platform Analytics Solutions, Reporting incidents, Incident Management, IT Service Management]
---

# Legacy: Open Incidents Reports dashboard

View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.

**Important:**

Starting in Xanadu release, the Open Incidents Reports dashboard is deprecated. Users can use [Incident management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident.md) to view the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.

\[Omitted image "incident-premium-open-incidents-reports-dashboard.gif"\] Alt text: Animated gif taking you through the tabs of the Incident Premium - Open Incidents Reports dashboard

## End user and roles

|End user and goal|Required role|Benefits|
|-----------------|-------------|--------|
| | | |
| | | |

## Interactive filters

-   Priority
-   Category
-   Assignment Group
-   State
-   Age

## Data visualizations

<table id="table_xvt_hl4_2fb"><thead><tr><th>

Title

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Open Incidents List

</td><td>

List \[Omitted image "score-list-tile.svg"\] Alt text: list report icon

</td><td>

List of all incident records for open incidents

</td></tr><tr><td>

Open Incidents Pivot

</td><td>

Pivot \[Omitted image "pivot.svg"\] Alt text: pivot table report icon

</td><td>

Table that lets you explore open incidents by combinations of state, assignment group, category, priority, and age.

</td></tr><tr><td>

Open Incidents Heatmap

</td><td>

Heatmap \[Omitted image "heatmap.png"\] Alt text: Heatmap icon

</td><td>

Heatmap that lets you explore the number of open incidents by combinations of state, assignment group, category, priority, and age.

</td></tr></tbody>
</table>**Parent Topic:**[Legacy: Incident Management Platform Analytics Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-content-pack.md)