---
title: Legacy: Overdue Reports dashboard
description: See the currently open incidents that are subject to an SLA. You can view a list of the incidents or see how they break down in a heatmap or a pivot table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/overdue-reports-dashboard.html
release: australia
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legacy: Incident SLA Management Platform Analytics Solutions, Reporting incidents, Incident Management, IT Service Management]
---

# Legacy: Overdue Reports dashboard

See the currently open incidents that are subject to an SLA. You can view a list of the incidents or see how they break down in a heatmap or a pivot table.

**Important:**

Starting in Xanadu release, the Overdue Reports dashboard is deprecated. Users can use [Incident management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident.md) to view the currently open incidents that are subject to an SLA and list of the incidents or see how they break down in a heatmap or a pivot table.

This dashboard is inactive by default. Before using this dashboard, a Performance Analytics administrator or power user must open the Dashboard Properties, assign an owner, and select **Active**.

\[Omitted image "incident-sla-overdue-list.png"\] Alt text: Overdue List report for Incident SLA

\[Omitted image "incident-sla-overdue-pivot.png"\] Alt text: Pivot report on overdue open incidents for Incident SLA

\[Omitted image "incident-sla-overdue-heatmap.png"\] Alt text: Heatmap report on overdue open incidents for Incident SLA

## End user and roles

|End user and goal|Required role|
|-----------------|-------------|
|Service Level Manager who is responsible for seeing that incident resolution meets the service level agreements.|sla\_manager|

## Data visualizations

|Title|Type|Description|
|-----|----|-----------|
|Overdue list|List \(\[Omitted image "icon-list-report-p.png"\] Alt text: list report icon\)|List of all incident records for overdue open incidents|
|Overdue pivot|Pivot \(\[Omitted image "icon-pivot-report-p.png"\] Alt text: pivot report icon\)|Table letting you explore the number of open and overdue incidents by any combination of state, assignment group, category, and priority, for any age bucket or for all ages.|
|Overdue heatmap|Heatmap \(\[Omitted image "icon-heatmap-report-p.png"\] Alt text: heatmap icon\)|Heatmap letting you explore the number of open and overdue incidents by any combination of state, assignment group, category, and priority, for any age bucket or for all ages.|

**Parent Topic:**[Legacy: Incident SLA Management Platform Analytics Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-sla-content-pack.md)