---
title: Restrict an incident access
description: You can restrict an incident ticket that contains sensitive information. By marking an incident as restricted, you limit its access for the agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/restrict-incident-access.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request integration - Incident Management, Incident Management integrations, Reference, Incident Management, IT Service Management]
---

# Restrict an incident access

You can restrict an incident ticket that contains sensitive information. By marking an incident as restricted, you limit its access for the agents.

## Before you begin

Role required: admin or user

## About this task

Both agents and users can mark an incident as restricted. Users can mark an incident as restricted while creating it. An agent can also mark an incident a restricted while triaging it or while working on it. Cases marked as restricted can only be accessed by

-   Routing agents who are part of the assignment group and has sensitive agent role.
-   All primary ticket agents.

## Procedure

1.  Navigate to **All** > **Incident** > **All**.

2.  Open the incident record that you want to restrict.

3.  On the form, click **Restrict**.

    The restricted fields are hidden, and the form is only for view purpose.

    **Note:** To mark the request as unrestricted only agents with the access role can modify.

4.  Click **Update**.


**Parent Topic:**[Universal Request integration - Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/inci-mgmt-integ-with-univ-req.md)