---
title: AI Search in ITSM Mobile Agent
description: Intelligent query features enable agents to quickly find the required answers in ITSM Mobile Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/ai-search-itsm-mobile-agent.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---

# AI Search in ITSM Mobile Agent

Intelligent query features enable agents to quickly find the required answers in ITSM Mobile Agent.

Using AI search, agents can easily search find the following records:

-   Incidents \(MIM, Breached Incidents, At Risk\)
-   Change tasks
-   Catalog tasks
-   Changes
-   System users
-   Knowledge base articles

You can also toggle between Zing search and AI search if needed.

AI Search in ITSM Mobile Agent offers the following features:

-   Navigation tab filters: Filters help users narrow down results on a site.
-   Auto-complete: As the user enters text, AI Search predicts the query and helps formulate the user's question.
-   Auto-correct typos: Typos are auto-corrected based on indexed content. 
-   Synonym handling: The search engine also looks for words similar to the search term.
-   Genius cards: Genius result cards display the most relevant answers.

\[Omitted image "itsm-mobile-agent.png"\] Alt text: Screenshot for ITSM Mobile Agent

For information about AI search, see [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md).

For information about AI search in mobile, see [AI Search in mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/text-search-advanced-now.md).

The following configurations are added for AI search experience in ITSM Mobile Agent:

-   A search application configuration, \[AIS\] ITSM Mobile Agent Search Configuration. For information about search application configurations, see [Search application configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-app-cfgs-ais.md).
-   A search profile, ITSM Mobile Agent Search Profile. For information about search profiles, see [Search profiles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-profiles-ais.md).