---
title: Collaboration with incidents
description: Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [My incidents, Managing incidents and tasks using My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Collaboration with incidents

Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.

-   **[Initiate a chat with the caller from an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/initiate-chat-incident-itsm-mobile.md)**  
Initiate a chat with the caller from an incident to discuss about the resolution of an incident.
-   **[Initiate a chat with the assignment group from an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/initiate-chat-assignment-group-itsm-mobile.md)**  
Initiate a chat with the assignment group members from an incident to discuss about the resolution of an incident.
-   **[Initiate a conference call with the caller from an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/initiate-conf-call-inc-itsm-mobile.md)**  
Initiate a conference call from an incident to discuss about the resolution of an incident.
-   **[Add participants to a conference call from an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/add-participants-inc-call-itsm-mobile.md)**  
Add participants to an active conference call from an incident to discuss about the resolution of an incident.
-   **[Join an active conference call from an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/join-call-inc-itsm-mobile.md)**  
You can join an active conference call from an incident to discuss about the resolution of an incident.
-   **[View active collaborations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/active-collaborations-inc-itsm-mobile.md)**  
As an incident manager, you can view all the active collaborations for the incidents.
-   **[View active and inactive participants in the conference call](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/view-participants-inc-call-itsm-mobile.md)**  
You can view the participant status in an active conference call.
-   **[End a conference call](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/end-inc-call-itsm-mobile.md)**  
As a host or a user with the incident manager role, you can end the conference call.

**Parent Topic:**[My incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/assigned-incidents-mobile.md)