---
title: Collaboration Services for ITSM Mobile Agent
description: Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from an incident, incident task, and major incident records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/collaboration-itsm-mobile-agent.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---

# Collaboration Services for ITSM Mobile Agent

Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from an incident, incident task, and major incident records.

Install the Collaboration services \(sn\_tcm\_collab\_hook\), Notify \(com.snc.notify\), Notify connector for Microsoft Teams \(com.sn.ms\_teams\) applications in your instance to use collaboration services on ITSM Mobile Agent.

-   [Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)

    Initiate and manage the collaboration for incident records from the ITSM Mobile Agent app.

-   [Collaboration with incident tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-inc-task-itsm-mobile.md)

    Initiate and manage the collaboration for incident task records from the ITSM Mobile Agent app.

-   [Collaboration with major incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-major-incident-itsm-mobile.md)

    Initiate and manage the collaboration for major incident records from the ITSM Mobile Agent app.