---
title: Collaboration with major incidents
description: Initiate and manage the collaboration for the major incident records from the ITSM Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/collaboration-major-incident-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing major incidents using Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Collaboration with major incidents

Initiate and manage the collaboration for the major incident records from the ITSM Mobile Agent app.

You need to add the deep linking support for ITSM Mobile Agent on the Mobile studio. For more information on adding the deep linking support, refer [Add deep linking support to ITSM Mobile Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/deep-link-itsm-mobile-agent.md)