---
title: Create an incident from app landing page
description: Create an incident directly from your agent mobile app landing page with a single tap.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/create-incident-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2025-01-30"
reading_time_minutes: 1
breadcrumb: [Managing incidents and tasks using My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Create an incident from app landing page

Create an incident directly from your agent mobile app landing page with a single tap.

## Before you begin

Role required: itil, sn\_incident\_write, or admin

## Procedure

1.  On your agent mobile app landing page, select the \[Omitted image "add-icon.png"\] Alt text: create incident shortcut iconto create an incident directly from the landing screen.

2.  Fill in the fields.

<table id="table_px4_gyt_gmb"><thead><tr><th align="left">

Field

</th><th align="left">

Description

</th></tr></thead><tbody><tr><td>

Caller

</td><td>

Tap on the arrow to search and choose a caller to whom this incident should be assigned.

</td></tr><tr><td>

Short description

</td><td>

Provide a brief description of the incident.

</td></tr><tr><td>

Urgency

</td><td>

Populate the urgency of the incident. The available options are:-   1 - High
-   2 - Medium
-   3 - Low


</td></tr><tr><td>

Impact

</td><td>

Measure of the effect of the incident on business processes. The available options are:-   1 - High
-   2 - Medium
-   3 - Low


</td></tr><tr><td>

Priority

</td><td>

Level of identification of how quickly the service desk should address the task.**Note:**

-   This field is read-only and is auto-populated based on the values defined in **Urgency** and **Impact**.
-   When updating **Urgency** and **Impact**, you must add the work notes. In such case, the value in this field is updated based on the modified the **Urgency** and **Impact** values.
For more information on configuring the auto-populated values, see [Configure auto-fill inputs on input form screens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/config-autofil-inputs-nptfrmscrn.md).

</td></tr><tr><td>

Description

</td><td>

Provide the detailed description of the incident.

</td></tr><tr><td>

Service

</td><td>

Tap the arrow to search and choose the service to which the incident belongs.

</td></tr><tr><td>

Configuration item

</td><td>

Tap the arrow to choose the configuration item for the incident.

</td></tr><tr><td>

Assignment group

</td><td>

Tap the arrow to search and choose an assignment group to which the incident should be assigned.

</td></tr><tr><td>

Assigned to

</td><td>

Tap the arrow to search and choose a person from the assignment group.

</td></tr></tbody>
</table>