---
title: ITSM Mobile Agent features and plugins
description: Learn about the plugins used in ITSM Mobile Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/features-and-plugins.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---

# ITSM Mobile Agent features and plugins

Learn about the plugins used in ITSM Mobile Agent.

The ITSM Mobile Agent application offers various plugins that can enhance functionality and provide additional features. Some of the common plugins used with ITSM Mobile Agent include the following:

-   com.glideapp.itom.snac \[Event management\]
-   com.sn\_hamp \[Hardware asset management\]
-   com.sn\_shift\_planning \[Shift Planning\]
-   com.sn.slack.ahv2 \[Slack spoke-store\]
-   com.snc.iam \[Incident communications management\]
-   com.snc.incident.mim \[Major incident management\]
-   com.snc.notify \[Notify\]
-   com.snc.on\_call\_rotation \[On-call Scheduling\]
-   com.snc.pa.incident.mim \[Performance Analytics - Major Incident Management\]
-   com.snc.pa.itsm\_dashboards \[Performance Analytics - ITSM Dashboards\]
-   com.snc.tcm\_collab\_hook \[Collaboration services - store\]