---
title: Get started with AI search in new or zBoot instances
description: Enable intelligent query features that help agents to quickly find the required answers in ITSM Mobile Agent in new or restarted instances.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/get-started-ais-zboot-itsm-mobile-agent.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [AI Search in ITSM Mobile Agent, Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---

# Get started with AI search in new or zBoot instances

Enable intelligent query features that help agents to quickly find the required answers in ITSM Mobile Agent in new or restarted instances.

## Before you begin

Role required: ais\_admin or admin

## About this task

AI search is enabled by default in the base system for new and restarted instances. You must publish the associated search profile.

## Procedure

1.  To ensure AI search is enabled, navigate to **All** > **AI Search** > **AI Search Status**.

    \[Omitted image "ai-search-ready.png"\] Alt text: AI search confirmation

2.  Publish the AI search-related search profile.

    1.  Navigate to **All** > **AI Search** > **Search Experience** > **Search Profiles**.

    2.  Click **ITSM Mobile Agent Search Profile**.

    3.  Click **Publish**.