---
title: Initiate a conference call from an incident task
description: Initiate a conference call from an incident task record to discuss about the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/initiate-call-inc-task-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Collaboration with incident tasks, My incidents, Managing incidents and tasks using My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Initiate a conference call from an incident task

Initiate a conference call from an incident task record to discuss about the resolution of an incident.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open ITSM Mobile Agent app.

2.  In **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3.  Tap the incident record you want to work on.

4.  Tap **Related** > **Incident tasks**.

    \[Omitted image "inc-task-itsm-mobile-1.png"\] Alt text: Incident task record

5.  Tap on the incident task record.

    \[Omitted image "inc-task-itsm-mobile.png"\] Alt text: Incident task details

6.  Tap \[Omitted image "more-options-itsm-mobile-agent.png"\] Alt text: More options.

7.  Tap **Start call**.

8.  Provide the following details:

    1.  **Conference bridge**: Tap **Conference bridge** and select Microsoft Teams
    2.  **Users**: Select the users.
    3.  **Groups**: Select the required group.
    \[Omitted image "inc-task-start-call-itsm-mobile.png"\] Alt text: Start call

9.  Tap **Submit**.