---
title: ITSM Mobile Agent
description: The ServiceNow ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/itsm-mobile-agent.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# ITSM Mobile Agent

The ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go.

## ITSM Mobile Agent overview

Watch this three-minute video to learn more about ITSM Mobile Agent. This video covers the ITSM Mobile Agent app overview, installation, and information on how to access the app.

## Get started

ITSM Mobile Agent assists IT agents with an intuitive interface to manage all their work, view schedules, check who is on call, respond to major incidents, and more. The agent can also view incident details and activity; edit an incident and add comments; resolve, assign, or reassign an incident; and view incident notifications.

<table id="table_vth_41n_fzb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about ITSM Mobile Agent concepts, features, and User roles.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/exploring-itsm-mobile-agent.md)

</td><td>

[Configure\[Omitted image "bus-optimize-manage.svg"\] Alt text:Configure environment tools and user access. Configure and enable push notifications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/configuring-itsm-mobile-agent.md)

</td><td>

[My work applet\[Omitted image "bus-events.svg"\] Alt text:Create and manage incidents assigned to you. View your shift schedule and request time off.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-work-application.md)

</td></tr><tr><td>

[My team applet\[Omitted image "bus-monitor.svg"\] Alt text:Manage groups and shifts, view group performance and time-off requests. Resolve conflicts and gaps by providing coverage.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-team-application.md)

</td><td>

[Manage major incidents\[Omitted image "bus-improve-it-costs.svg"\] Alt text:View active major incidents, proposed major incidents, candidates, and the Major incidents dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/mim-mobile.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Settings and domain information about ITSM Mobile agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/reference-for-itsm-mobile-agent.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)