---
title: Join an active conference call from an incident
description: You can join an active conference call from an incident to discuss about the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/join-call-inc-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Collaboration with incidents, My incidents, Managing incidents and tasks using My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Join an active conference call from an incident

You can join an active conference call from an incident to discuss about the resolution of an incident.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open ITSM Mobile Agent app.

2.  In **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3.  Open the incident where the conference call is originated.

4.  Tap **Collaborate**.

    \[Omitted image "incident-collaborate-itsm-mobile.png"\] Alt text: My work.

5.  Tap on the active conference call.

    \[Omitted image "active-call-inc-itsm-mobile.png"\] Alt text: My work.

6.  Tap on the conference call.

7.  Tap **Join call**.

    \[Omitted image "join-call-inc-itsm-mobile2.png"\] Alt text: Join active conf call


**Parent Topic:**[Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)