---
title: Manage gaps and conflicts with On-Call Scheduling
description: Resolve all gaps and conflicts for the shifts in your group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/manage-gaps-and-conflict.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing teams and incidents using My Team applet, ITSM Mobile Agent, IT Service Management]
---

# Manage gaps and conflicts with On-Call Scheduling

Resolve all gaps and conflicts for the shifts in your group.

## Before you begin

Role required: rota\_manager

## Procedure

1.  Open the ITSM Mobile Agent app and tap **My team**.

2.  On the **On-call Schedule** tab, tap **Gaps and conflicts**.

    A list of all the gaps and conflicts for the shifts in your group is displayed.

3.  Tap any day of the month to view all gaps and conflicts for the shifts on that day.

4.  Tap a shift card to view gaps and conflicts for the shift.

5.  Swipe a shift card to the left and tap **Provide coverage** to provide or replace coverage, delete coverage, and manage a shift.

6.  On the Gaps and conflicts form, tap **Provide coverage** to manage the coverage for a gap in the shift.