---
title: Managing teams and incidents using My Team applet
description: Easily access and get insights into the work of the groups you are managing.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/my-team-application.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ITSM Mobile Agent, IT Service Management]
---

# Managing teams and incidents using My Team applet

Easily access and get insights into the work of the groups you are managing.

With the My Team applet, as a group manager you can:

-   Easily access unassigned incidents from your group and quickly triage work
-   Act upon time-off requests submitted by your team
-   Review any On-call conflicts or gaps in a schedule and plan for appropriate coverage
-   Access dashboards to gain insights like MTTR, CSAT, and so on for your groups.