---
title: Managing incidents and tasks using My Work applet
description: Use the My work applet in the ITSM mobile agent to perform various functions from the mobile.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/my-work-application.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ITSM Mobile Agent, IT Service Management]
---

# Managing incidents and tasks using My Work applet

Use the My work applet in the ITSM mobile agent to perform various functions from the mobile.

As an agent, you can:

-   Easily access incidents, change tasks, and catalog tasks.
-   Take quick actions and provide timely updates.
-   Add work notes or comments, update incident details, assign incidents to other agents.
-   Easily access change requests and request approvals.

From the main screen of the agent mobile app, you can directly [create an incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/create-incident-mobile.md) using a single click.