---
title: Overdue changes
description: Work on the overdue changes of your team
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/overdue-change-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [My team dashboard, Managing teams and incidents using My Team applet, ITSM Mobile Agent, IT Service Management]
---

# Overdue changes

Work on the overdue changes of your team

## Before you begin

Role required: admin

## Procedure

1.  On the My team dashboard, tap on **Overdue changes** on the applet.

2.  If you want to reduce the number of records on the screen, see [Filter records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/filter-records-agent-mobile.md) to search for records that match specific search criteria.

3.  On the **Overdue changes** screen with the list of incidents, swipe left on an incident to open the menu.

4.  On the menu, choose one of the actions to process the incident.

    |Action|Description|
    |------|-----------|
    |Add comments|Add work notes about the change in this field and tap **Submit**.|
    |Cancel change|Use this action to cancel the change. Provide a reason on the **Reason** field and tap **Submit**.|

5.  On the **Overdue changes** screen, tap a record on the list to open it and view more details.

6.  On the **Change request** screen choose one of the actions in the table as appropriate.

<table id="table_hxb_dpb_hmb"><thead><tr><th align="left">

Option

</th><th align="left">

Description

</th></tr></thead><tbody><tr><td>

DETAILS tab

</td><td>

Choose one to continue. -   View the fields for details about the incident. The fields with an arrow have additional information.
-   Add any additional comments using the **Add comments** button.
-   Use this action to cancel the change. Provide a reason on the**Reason** field and tap **Submit**.


</td></tr><tr><td>

PLANNING tab

</td><td>

View all the planning details like the implementation plan, risk and impact analysis and backout plan for the change on this screen

</td></tr><tr><td>

Calls

</td><td>

View the list of all the calls related to an incident. Tap on any of the calls to **Add participants** or to **Join call**.

</td></tr></tbody>
</table>