---
title: View active collaborations
description: As a major incident manager, you can view all the active collaborations for the major incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/view-active-collab-major-inc-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Collaboration with major incidents, Managing major incidents using Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# View active collaborations

As a major incident manager, you can view all the active collaborations for the major incidents.

## Before you begin

Role required: major\_incident\_manager, itil, itil\_admin, or admin

## Procedure

1.  Open ITSM Mobile Agent app.

2.  Tap **Major incidents** tab.

3.  Tap **Active collaborations**.

    \[Omitted image "major-inc-active-collab.png"\] Alt text: Active collaborations in major incident tab.

4.  Do one of the following:

    |Option|Action|
    |------|------|
    |**Calls**|View the active calls collaboration.|
    |**Chats**|Tap **Chats** to view the active chat collaborations.|

    \[Omitted image "chat-major-inc-active-collab-itsm-mobile.png"\] Alt text: Active collaborations in major incident tab.

5.  Swipe and tap **View** to view the conversation in the respective application.

    \[Omitted image "chat-major-inc-active-collab-itsm-mobile.png"\] Alt text: Active collaborations in major incident tab.

    Each collaboration displays:

    -   Application: Slack / Microsoft Teams
    -   Collaboration title
    -   Incident created date and timestamp
    -   Channel name: Channel marked with “\#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “\#” is a private channel, this channel isn’t accessible to public users. Only the collaborators can view the chat conversation.