---
title: Set the refresh interval for Success Dashboard indicators
description: Set the refresh interval to calculate the number of incidents deflected within the defined time range when a user reads the KB article recommended by the Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/configure-knowledge-deflection.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ITSM Success Dashboard Admin console, Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Set the refresh interval for Success Dashboard indicators

Set the refresh interval to calculate the number of incidents deflected within the defined time range when a user reads the KB article recommended by the Virtual Agent.

## Before you begin

Role required: sn\_sd.success\_dashboard\_admin

## Procedure

1.  Navigate to **All** > **Success Dashboard** > **Getting Started**.

2.  Select **Review and Configure** in **Configure Knowledge deflection** card.

3.  Select **Settings** tab.

4.  Select a deflection pattern under Knowledge deflection.

5.  Select **Edit**.

6.  Update the value in **Window** field.

    This is the refresh interval for the report to be executed.

7.  Right-click on the header and select **Save**.


-   **[Configure the knowledge base for ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/configure-knowledge-sdb.md)**  
Include only the relevant knowledge bases related to IT while determining the **Self-solved using Knowledge** KPI in ITSM Success Dashboard indicators.

**Parent Topic:**[ITSM Success Dashboard Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/admin-console-sd.md)