---
title: Configure Virtual Agent topics for ITSM Success Dashboard
description: Configure the Virtual Agent \(VA\) topics for ITSM Success Dashboard indicators so that data is displayed correctly if you have topics other than the base system topics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/configure-va.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ITSM Success Dashboard Admin console, Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Configure Virtual Agent topics for ITSM Success Dashboard

Configure the Virtual Agent \(VA\) topics for ITSM Success Dashboard indicators so that data is displayed correctly if you have topics other than the base system topics.

There are two different ways the base system measures success for Virtual Agent usage:

-   Using deflection nodes in Virtual Agent topics which provides highly accurate and requires medium effort in tracking. For more information on how to use the deflection nodes, see [Configure Virtual Agent topics for ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-virtual-agent-sdb.md).
-   Using self-service activity analytics which provides mid-high accuracy and requires zero effort in tracking. For more information on how to configure using the self-service analytics, see [Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.md).
-   To update the live agent script include see, [Update the live agent script include](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/update-live-agent-script-include.md).

-   **[Configure Virtual Agent topics for ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-virtual-agent-sdb.md)**  
Configure the Virtual Agent \(VA\) topics for ITSM Success Dashboard indicators so that data is displayed correctly if you have topics other than the base system topics.
-   **[Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.md)**  
Configure the Virtual Agent \(VA\) topics for ITSM Success Dashboard indicators using the self-service analytics.

**Parent Topic:**[ITSM Success Dashboard Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/admin-console-sd.md)