---
title: Create target for the KPI in the Success Dashboard
description: Create a target for a KPI to be on par with the benchmark score or the organizational targets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/create-target-kpi-sd.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Maximise the benefits, ITSM Success Dashboard indicators, IT Service Management]
---

# Create target for the KPI in the Success Dashboard

Create a target for a KPI to be on par with the benchmark score or the organizational targets.

## Before you begin

Role required: user

## Procedure

1.  Navigate to **All** > **Success Dashboard** > **Success Dashboard**.

2.  Select **Performance Quality** tab.

3.  Select **Targets**.

4.  Select **Create Target** \(+\) icon.

    \[Omitted image "create-target.png"\] Alt text: Create target option

5.  On the form, fill in the fields.

    |Field|Description|
    |:----|:----------|
    |New value|Option to enter the target value for your KPI.|
    |Target start date|Option to select the target start date.|
    |Target review date|Option to select the date to review the target.|

6.  Select **Save**.

    **Note:** Select **Refresh** to view the target set on the trendline.


**Parent Topic:**[Maximise the benefits of using the ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/measuring-performance-success-dashboard.md)