---
title: Enabling dialog intelligence
description: Enable support for dialog intelligence in ITSM Virtual Agent to let the Virtual Agent dynamically react to user utterances and modifications during your conversation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-virtual-agent/dialog-acts-itsm-va.html
release: australia
product: ITSM Virtual Agent
classification: itsm-virtual-agent
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up ITSM Virtual Agent, ITSM Virtual Agent, IT Service Management]
---

# Enabling dialog intelligence

Enable support for dialog intelligence in ITSM Virtual Agent to let the Virtual Agent dynamically react to user utterances and modifications during your conversation.

The IT Service Management topics leverage the latest platform Dialog Acts enhancements by changing the toggle from node-level to the topic-level. The Dialog Acts enhancement is enabled for all the topics available in Virtual Agent and Virtual Machine applications.

For more information about Dialog Acts enhancements on the ServiceNow AI Platform, see [Dialog Acts for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/c_dialog-acts.md).

**Parent Topic:**[Setting up ITSM Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-virtual-agent/setting-up-itsm-va.md)