---
title: ITSM Virtual Agent Lite pre-built topics
description: ITSM Virtual Agent Lite includes several pre-built, read-only topic conversations you can use to set up a virtual agent for your end users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-virtual-agent/itsm-virtual-agent-lite-topics.html
release: australia
product: ITSM Virtual Agent
classification: itsm-virtual-agent
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up ITSM Virtual Agent Lite, ITSM Virtual Agent Lite, IT Service Management]
---

# ITSM Virtual Agent Lite pre-built topics

ITSM Virtual Agent Lite includes several pre-built, read-only topic conversations you can use to set up a virtual agent for your end users.

## ITSM Virtual Agent Lite topics

-   **Check Ticket Status**

    Users can check the status of active IT tickets \(incidents or requests\). When a user asks about a ticket status, the virtual agent responds with a list of all active tickets for that user. Each ticket includes a link to the incident or request, the item, the status \(**Stage**\), and when it was updated.

-   **Report an Issue**

    Users can create incidents using a [Record Producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_RecordProducer.md).


**Parent Topic:**[Setting up ITSM Virtual Agent Lite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-virtual-agent/setup-itsm-virtual-agent-lite.md)