---
title: Set up actionable notifications for ITSM Virtual Agent
description: Administrators and users with the virtual\_agent\_admin role can enable system notifications, trigger Workflow Studio flows for actionable notifications topics, and activate notifications in Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-virtual-agent/setup-actionable-notifications.html
release: australia
product: ITSM Virtual Agent
classification: itsm-virtual-agent
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up ITSM Virtual Agent, ITSM Virtual Agent, IT Service Management]
---

# Set up actionable notifications for ITSM Virtual Agent

Administrators and users with the virtual\_agent\_admin role can enable system notifications, trigger Workflow Studio flows for actionable notifications topics, and activate notifications in Virtual Agent.

## Before you begin

Role required: admin or virtual\_agent\_admin

## Procedure

1.  Enable system notifications.

    1.  Navigate to **All** > **System Notification** > **Provider** > **Notifications**.

    2.  Set the **Active** property to **true** for the conversations you want to activate.

        \[Omitted image "SystemNotifications.png"\] Alt text: Activate system notifications for conversations.

2.  Activate Workflow Studio flows for specific actionable notifications ITSM Virtual Agent conversations.

    These topics are inactive by default. For complete details about activating flows, refer to [Activate a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/flow-activate.md).

    The following flows for actionable notifications must be activated if you want to use them with Actionable Notifications:

    -   ITSM Actionable Notifications trigger flow - Approval Reminder
    -   ITSM Actionable Notifications trigger flow - Incident commented
    -   ITSM Actionable Notifications trigger flow - Software Installation
    1.  Select the flow you would like to activate in Workflow Studio.

    2.  Select **Activate**.

3.  [Enable notifications in Virtual Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/enable-va-notifications.md)


**Parent Topic:**[Setting up ITSM Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-virtual-agent/setting-up-itsm-va.md)