---
title: Major incident dashboard
description: Dashboard providing a view into the process and communication related metrics for Open and Closed major incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/major-incident.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Platform Analytics KPIs and dashboards, Platform Analytics ITSM Dashboards, IT Service Management]
---

# Major incident dashboard

Dashboard providing a view into the process and communication related metrics for Open and Closed major incidents.

KPIs for Major Incident.

|Data Visualization|Description|KPI \(Performance Analytics Indicator\)|
|------------------|-----------|---------------------------------------|
|Overdue major incidents|Number of the major incidents that have breached the SLA.|Overdue major incidents|
|Open major incidents \(by age and assignment\)|Total number of open major incidents assigned/not assigned distributed over the age.|Open major incidents \(by age and assignment\)|
|Open major incidents \(by services and state\)|Distribution of major incidents between various services and state.|Open major incidents \(by services\)|
|Major incidents nearing resolution SLA|Percentage of the major incidents nearing the SLA. This is based on the percentage of SLA elapsed where the elapsed percentage is between 50-75%,76- 85%, 86-95%, above 95%.|Major incidents nearing resolution SLA|
|Closed major incidents \(by services\)|Distribution of closed major incidents between various services.|Closed major incidents \(by services\)|
|Mean time to take actions on a major incident|Average time taken for a major incident to be proposed, acknowledged and resolved.|Mean time to resolve a major incident|
|% Major incidents breached SLA|Percentage of major incidents that breached SLA.|% Major incidents breached SLA|
|% Major incidents closed without post incident report|Number of major incidents that are closed without having a post incident report \(PIR\).|% Major incidents closed without post incident report|
|% Major incidents associated with problems|Percentage of the major incidents associated with problems.|% Major incidents associated with problems|
|Outages due to major incidents|Total outages \(in hours\) caused due to major incidents.|Outages due to major incidents|