---
title: Manage the dashboard in Service Operations Workspace
description: Add or edit the cards that are to be viewed on the IT Agent Dashboard in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/manage-it-agent-dashboard.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Agent dashboard for Service Operations Workspace, Platform Analytics ITSM Dashboards, IT Service Management]
---

# Manage the dashboard in Service Operations Workspace

Add or edit the cards that are to be viewed on the IT Agent Dashboard in Service Operations Workspace.

## Before you begin

Role required: admin

**Note:** The dashboard icon is located in the navigation header of Service Operations Workspace and available only to users with admin role. All itil users can view the dashboard, but only admin users can add, edit or remove cards.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select Dashboard icon \(\[Omitted image "dashboard-icon-sow.png"\] Alt text: Dashboard icon\).

3.  Select **Edit**.

    **Tip:** If you see a message that you cannot edit the dashboard because it is read-only, select **Duplicate** to create an editable copy. To use the duplicated copy as the default view in Service Operations Workspace, open the duplicated dashboard, select the settings icon, and set it as the default for your user group.

4.  Select the **Add new element** drop-down, and then select the element to be added to the dashboard.

    For more information to edit a dashboard, see [Edit Platform Analytics dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/edit-db-in-ac.md).