---
title: Change CI suggestion AI agent
description: This AI agent autonomously identifies and populates both the primary configuration item \(CI\) and affected configuration items on a change request during Orchestrator execution without requiring multiple user interactions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/now-assist-for-it-service-management-itsm/change-ai-orch-ci-suggestion-ai-agent.html
release: australia
product: Now Assist for IT Service Management \(ITSM\)
classification: now-assist-for-it-service-management-itsm
topic_type: reference
last_updated: "2026-09-01"
reading_time_minutes: 1
breadcrumb: [Change Management, Use agentic AI in IT Service Management, ServiceNow Otto for IT Service Management \(ITSM\), IT Service Management]
---

# Change CI suggestion AI agent

This AI agent autonomously identifies and populates both the primary configuration item \(CI\) and affected configuration items on a change request during Orchestrator execution without requiring multiple user interactions.

**Note:** Available starting with the Australia Patch 5 release. Requires ServiceNow Otto for IT Service Management \(ITSM\) v17.1.2 or later.

## Workflow

1.  Get the current Change Request number from the active change record or from the use input.
2.  Retrieve the change request context from its field values.
3.  Analyze the change details to identify the Primary CI and Affected CI candidates.
4.  Present the candidate CIs list to user for identifying a suitable Primary CI or Affected CIs.
5.  Automatically update the change request record with the user-selected primary CI and affected CIs.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>



</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>



</td></tr><tr><td>

Manage long-term memory

</td><td>



</td></tr><tr><td>

Tools

</td><td>

-   **Scripts**

Get context

Get configuration items for change

Get configuration items for change based on user input

Associate configuration items to change

Check primary CI on change

Update primary CI on change


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

itil, sn\_change\_write, cmdb\_readThe sn\_change\_write only applies when the dependency plugin com.snc.itsm.roles.change\_management is active.

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

itil, sn\_change\_write, cmdb\_readThe sn\_change\_write only applies when the dependency plugin com.snc.itsm.roles.change\_management is active.

</td></tr><tr><td>

Triggers

</td><td>



</td></tr><tr><td>

Channels

</td><td>



</td></tr><tr><td>

Used in agentic workflows

</td><td>

Change Orchestrator AI agent \(Readiness phase\)

</td></tr></tbody>
</table>