---
title: Managing schedules and shifts
description: You can configure and manage an On-call schedule and shift. Add or remove members to a shift and override their contact preferences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/manage-schedules-and-shifts.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [On-Call Scheduling, IT Service Management]
---

# Managing schedules and shifts

You can configure and manage an On-call schedule and shift. Add or remove members to a shift and override their contact preferences.

you can configure roster, shift and on-call schedule details. Add or remove members to a shift and override their contact preferences.

As a rota\_manager or rota\_admin you can perform most of these tasks for the members of your group.

-   [Configure or update an On-Call shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-update-shift-oncall.md)
-   [Configure or update an On-Call schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/create-update-schedule-oncall.md)
-   [Managing roster members](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/managing-roster-members.md)
-   [Manage requests for time off](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/manage-time-off-requests-oncall.md)
-   [Override contact preferences for a shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/override-contact-prefs-oncall.md)
-   [Configure preferences for a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-group-prefs-oncall.md)
-   [Delegate the shift manager \[rota\_admin\] role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/delegate-shift-mgr-role-oncall.md)

-   **[Enable users to subscribe to the On-Call calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/enable-subscribe-calendar-oncall.md)**  
Configure an On-Call calendar subscription URL and send it to the members of a shift. The URL is an iCal link that enables users to subscribe to their on-call calendar from their preferred calendar client.
-   **[Configure preferences for a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-group-prefs-oncall.md)**  
Specify the On-Call preferences for a user group.
-   **[Configure On-Call communication channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-oncall-communication-channel.md)**  
Configure notification messages sent from a communication channel for on-call escalations. You can customize the notification content, the response keywords, table and the domain they apply, for a specific channel available in the base system such as Email and Microsoft Teams or a custom channel that is created.
-   **[Override contact preferences for a shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/override-contact-prefs-oncall.md)**  
Override all shift members' contact preferences to enforce a communication channel, for example, in case of an emergency.
-   **[Configure or update an On-Call shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-update-shift-oncall.md)**  
You can add extra coverage, specify extra times for when a shift is active, and schedule time off.
-   **[Configure or update an On-Call schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/create-update-schedule-oncall.md)**  
Create an On-Call schedule or edit an existing schedule by defining shifts and rosters.
-   **[Set a shift to Draft mode while waiting for info](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/set-shift-to-draft-oncall.md)**  
If you do not have all the information that you need to define a shift, you can set the shift to Draft mode. Later, when all the information is available, you can publish the shift so you can add it to a schedule.
-   **[Delegate the shift manager \[rota\_admin\] role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/delegate-shift-mgr-role-oncall.md)**  
As a shift manager, you can delegate your role to a member of shift.

**Parent Topic:**[On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/c_OnCallScheduling.md)