---
title: Manage work with ITSM Mobile Agent
description: As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/my-work-ocs.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Mobile experience for On-Call Scheduling, On-Call Scheduling, IT Service Management]
---

# Manage work with ITSM Mobile Agent

As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.

My work application in the ITSM Mobile Agent app has the On-Call Scheduling applet to view your upcoming shifts and request time-off. You can also view the members of your group available on call.

For detailed procedure see [Managing incidents and tasks using My Work applet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-work-application.md).

|Action|Description|
|------|-----------|
|Tap on **Upcoming shifts**|View all upcoming shifts for the current month. The shift are grouped based on the events. Multiple-day event are displayed at the top.|
|Swipe left on the shift card|Request a time-off for the shift.|
|Tap on the shift card|View details for the shift like the group, roster, start time, and end time.|
|Tap **Request time-off**|Request a time-off for the shift.|
|Tap the \[Omitted image "inveted-menu-ocs.png"\] Alt text: icon-inv-menuicon.|Changes the view of the calendar from monthly to daily.|

| | |
|---|---|
|Tap on **Time-off requests**|View a list of time-off requests divided into pending and completed requests.|
|Tap the filter icon|Filter the time-off requests.|
|Tap the menu icon|Request time off from the Time-off requests screen.|
|Tap a pending time-off request|View the details of the request.|
|Tap **Cancel time-off**|Cancel the time-off by clicking **YES** on the confirmation message.|

| | |
|---|---|
|Tap on **Who is on-call**|View a form that lets you select a group from a list of groups.|
|Tap the right arrow|View the list of groups that should be on-call in a schedule.|
|Select a group|Select a group from the list of groups and click the arrow to view who is on-call for the schedule.|

**Parent Topic:**[Mobile experience for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/mobile-experience-ocs.md)