--- title: View On-Call schedules description: The tiled grouping of on-call shift schedules helps you to review shifts rather than having to search through all shifts in the system. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/view-schedules-oncall.html release: australia product: On-Call Scheduling classification: on-call-scheduling topic_type: task last_updated: "2026-03-12" reading_time_minutes: 3 breadcrumb: [Viewing schedules and request time-off, On-Call Scheduling, IT Service Management] --- # View On-Call schedules The tiled grouping of on-call shift schedules helps you to review shifts rather than having to search through all shifts in the system. ## Before you begin Role required: itil, rota\_manager, or rota\_admin ## About this task Each card on the On-Call Schedules page represents a shift and identifies the on-call members. A card displays the group name, the shift name, and rosters \(Primary and Secondary\). On-Call schedules enable you to view the presence of on-call members. For more information on presence, see [User presence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_UserPresence.md). **Note:** By default, on-call schedules are loaded in batches of 20. You can use the **com.snc.on\_call\_rotation.landing\_page.group\_limit** property update the setting. For details, see [System properties for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/on-call-properties.md). ## Procedure 1. Navigate to **All** > **On-Call Scheduling** > **On-Call Schedules**. **Note:** For a group with overlapping shifts, shift cards are displayed based on the escalation setting. The following tabs appear: - **Pinned On-Call Schedules**: Displays a personalized list of who is on-call for the groups you are most interested in. Pin groups here for fast access. - **My On-Call Schedules**: Displays only the On-Call schedules that you manage or are a member of. - **All On-Call Schedules**: Displays the list of all groups that have active On-Call schedules. You can also find who is on-call for groups that you have not pinned. Use the filter to display On-call schedules by group, schedule, or username. 2. In the **All On-Call Schedules** tab, pin a shift card by pointing to the card and clicking the Pin icon \(\[Omitted image "view-pin-icon.png"\] Alt text: Pin icon\). **Note:** When you pin a shift card of a group with overlapping shifts, all other shift cards of that group are also pinned. 3. In the **Pinned On-Call Schedules** tab, unpin a shift card by clicking the Pin icon. 4. To view details of a shift, click the shift card. **Note:** Each shift card displays only the first two rosters. If you are a shift manager or roster member, the schedule opens. For more information, see [Updating an On-Call schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/update-schedule-oncall.md). In all other cases, you are redirected to the calendar view. For more information on on-call scheduling calendars, see [Manage shifts from the Calendar view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/customize-calendar-view-oncall.md). 5. To view roster and escalation details, click **Roster and escalation details** on the shift card. A dialog box displays the following tabs: - Roster: Displays a list of all rosters and contact number, email address, group, and the shift for the active On-Call member. - Escalation Path: Displays the escalation path defined for the shift. **Note:** By default, the details of the on-call member of the primary roster are displayed. Click **Send a direct message** to send a direct message to the on-call member. Alternatively, call the member if the Notify WebRTC is configured. For more information on real-time messaging, see [Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_Connect.md). For information on Notify WebRTC, see [Forward call workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_WorkflowActivityForwardCall.md). For information on the **Specify a valid Notify Number with voice capability** property that enables the Notify WebRTC for on-call, see [System properties for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/on-call-properties.md). 6. To view gaps and conflicts in a shift, click the info badge on the shift card. - This is applicable only for group managers, shift managers, and delegated shift managers. - This information is displayed based on the setting of the **com.snc.on\_call\_rotation.landing\_page.show\_pending\_actions** property. For more information, see [System properties for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/on-call-properties.md). **Parent Topic:**[Viewing schedules and request time-off](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/viewing-schedules-and-escalation.md)