---
title: Onboard the L1 IT Service Desk AI Specialist
description: Onboard the L1 IT Service Desk AI Specialist to add to your team or user assignment group and perform the tasks as defined by the L1 IT Service Desk AI Specialist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/onboard-l1-sd-ai-spec.html
release: australia
topic_type: task
last_updated: "2026-08-25"
reading_time_minutes: 1
breadcrumb: [Use, L1 IT Service Desk AI Specialist, IT Service Management]
---

# Onboard the L1 IT Service Desk AI Specialist

Onboard the L1 IT Service Desk AI Specialist to add to your team or user assignment group and perform the tasks as defined by the L1 IT Service Desk AI Specialist.

## Before you begin

Role required: sn\_itsm\_common.sn\_service\_desk\_manager

## About this task

The L1 IT Service Desk AI Specialist in SOW handles routine issues, applies standard solutions, and communicates updates, including resolving laptop issues and general inquiries.

## Procedure

1.  Navigate to **All** > **Service Operations Workspace**.

2.  On the Homepage, in the **L1 Service Desk AI Specialist** card, select **Activate**.

3.  In the Confirm L1 IT Service Desk AI Specialist assignment window, review or modify the basic details and profile.

    To make changes to the basic details or profile, select **Edit**.

    To review the tasks that the L1 IT Service Desk AI Specialist can perform, or preview it, select **View details**. This opens the full guided setup for the L1 IT Service Desk AI Specialist.

    You can also select **View details** to test the L1 IT Service Desk AI Specialist on a specific record before you activate the L1 IT Service Desk AI Specialist.

4.  Select **Activate**.

    Your L1 IT Service Desk AI Specialist is active and can begin completing work for your team.