---
title: Configuring Proactive Engagement
description: Configure Proactive issue detection rules and resolutions so that employees can self-solve digital issues seamlessly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/proactive-engagement/configuring-proactive-engagement.html
release: australia
product: Proactive Engagement
classification: proactive-engagement
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Proactive Engagement, Digital End-User Experience, IT Service Management]
---

# Configuring Proactive Engagement

Configure Proactive issue detection rules and resolutions so that employees can self-solve digital issues seamlessly.

## Configuration overview

The Proactive Engagement application helps you to configure and provide instructions as remedial actions. These remedial actions act as self-help instructions to resolve their digital issues proactively.

-   **[Setting up Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/setting-up-proactive-engagement.md)**  
Setting up Proactive Engagement enhances the issue resolution capabilities of the organisation to help employees resolve their digital experience issues.
-   **[Configuring Proactive Engagement resolutions with DEX](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/configuring-metric-rule.md)**  
Metric rules help the organization by setting the criteria and trigger alerts when the device or the application monitored deviates from the specified metrics.
-   **[Configuring Email as a notification channel for Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/email-notif.md)**  
Email notification is one of the notification channel along with Desktop assistant and Virtual agent when you choose self-help instructions or URL as the resolution type.
-   **[User Criteria Settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/user-criteria-pe.md)**  
User criteria settings details the settings in Proactive Engagement to group the users for certain conditions.

**Parent Topic:**[Proactive Engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/proactive-engagement-landing-page.md)