---
title: Limitations in Proactive Engagement
description: You must be aware of a few limitations when you create a new metric rule and choose the remedial action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/proactive-engagement/limitations-proactive-engagement.html
release: australia
product: Proactive Engagement
classification: proactive-engagement
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Proactive Engagement reference, Proactive Engagement, Digital End-User Experience, IT Service Management]
---

# Limitations in Proactive Engagement

You must be aware of a few limitations when you create a new metric rule and choose the remedial action.

Limitations in Proactive Engagement:

-   Remedial action resolution type cannot be used if the remedial actions require any runtime parameters.
-   Actionable notifications for LLM will be supported from WP3 and Xanadu. However, In Vancouver, the portal with NLU will get notifications.

**Parent Topic:**[Proactive Engagement reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/proactive-engagement-reference.md)