---
title: Proactive Engagement
description: Proactive Engagement assists organizations to improve employee productivity and satisfaction by proactively detecting and enabling employees to self-solve digital experience issues on a day-to-day basis.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/proactive-engagement/proactive-engagement-landing-page.html
release: australia
product: Proactive Engagement
classification: proactive-engagement
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Digital End-User Experience, IT Service Management]
---

# Proactive Engagement

Proactive Engagement assists organizations to improve employee productivity and satisfaction by proactively detecting and enabling employees to self-solve digital experience issues on a day-to-day basis.

## Proactive Engagement overview

Proactive Engagement solution provides a self-resolution remediation process. Proactive Engagement eliminates the need for publishing all solution sets.

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Get started

<table id="table_uvp_xgb_p1c" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how Proactive Engagement can help you with its key features and benefits.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/exploring-proactive-engagement.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and customize Proactive Engagement to meet your specific needs.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/configuring-proactive-engagement.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:See how users can leverageProactive Engagement framework to resolve issues.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/using-proactive-engagement.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get additional information about Proactive Engagement.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/proactive-engagement-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask or answer questions in the Task Intelligence for ITSM community](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bincident-management%5D)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)