---
title: Remedial action
description: Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/proactive-engagement/remedial-action.html
release: australia
product: Proactive Engagement
classification: proactive-engagement
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Proactive Engagement reference, Proactive Engagement, Digital End-User Experience, IT Service Management]
---

# Remedial action

Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.

Remedial action allows you to trigger an action on the end user device. With the user’s consent, we share different remedial action types to resolve the issue.

-   Execute an action on the end user device. The user can create their own remedial action.
-   If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
-   When the metric rule criteria is met, a catalog item is displayed for the user to fill and submits.

For creating your own remedial action, see [Configure the Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/config-remedial-action-fw.md).

**Parent Topic:**[Proactive Engagement reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/proactive-engagement/proactive-engagement-reference.md)