---
title: Problem Management
description: The ServiceNow Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/c\_ProblemManagement.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [IT Service Management]
---

# Problem Management

The ServiceNow® Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.

## Get started

<table id="table_b3p_jnc_2yb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Problem Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/exploring-problem-management.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/configuring-problem-mgmt.md)

</td><td>

[Manage\[Omitted image "bus-management-console.svg"\] Alt text:Create and manage problems.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-mgmt-lifecycle.md)

</td></tr><tr><td>

[Communicate\[Omitted image "bus-extend-visability.svg"\] Alt text:Use Problem Management to communicate the outcome of the problem.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/communicate-outcome-of-problem.md)

</td><td>

[Analytics and Reporting Solutions\[Omitted image "bus-chart-down-with-arrow.svg"\] Alt text:Take advantage of dashboards to visualize data over time, analyze your business processes, and identify areas for improvement. ](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-content-pack.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Problem Management properties and various form fields.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/reference-section-for-problem-management.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   Visit the ServiceNow Community: [https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bproblem-management%5D](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bproblem-management%5D)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)