---
title: Categorize a problem as a major problem
description: You can prioritize a problem and highlight that it needs a review.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/categorize-major-problem.html
release: australia
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Problem Management, Problem Management, IT Service Management]
---

# Categorize a problem as a major problem

You can prioritize a problem and highlight that it needs a review.

## Before you begin

Role required: admin

## About this task

**Note:** This feature is available only in new instances starting with Jakarta or a later release. The Problem Management Best Practice – Jakarta plugin \(com.snc.best\_practice.problem.jakarta\) plugin must be activated.

-   If the Problem Management Best Practice – Madrid plugin \(com.snc.best\_practice.problem.madrid\) is activated, configure the Problem form to include the **Major problem** check box and add the **Major problem review** field to the **Resolution Information** tab.
-   If the Problem Management Best Practice – Madrid plugin \(com.snc.best\_practice.problem.madrid\) is not activated, add the **Review outcome** field to the **Closure Information** tab.

## Procedure

1.  Open a Problem record to categorize it as a major problem.

2.  Select the **Major problem** check box.

    The **Work notes** field is mandatory. Either the **Major problem review** field is displayed in the **Resolution Information** tab, or the **Review outcome** field is displayed in the **Closure Information** section.

3.  Fill out the **Review outcome** field to document review results and lessons learned.

4.  Click **Update**.


**Parent Topic:**[Configuring Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/configuring-problem-mgmt.md)

**Previous topic:**[Define an assignment rule for problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/t_DefineAnAssignRuleForPRBs.md)

**Next topic:**[Enable Problem Management models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/enable-problem-mgmt-models.md)