---
title: Communicating the outcome of a problem
description: Document the cause and resolution of a problem to resolve incoming incidents quickly and avoid further problems to be raised on the same issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/communicate-outcome-of-problem.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Problem Management, IT Service Management]
---

# Communicating the outcome of a problem

Document the cause and resolution of a problem to resolve incoming incidents quickly and avoid further problems to be raised on the same issue.

-   **[Communicate workaround for Problem](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/communicate-workaround.md)**  
Document and communicate workaround to let others know that you are aware of the issue. The workaround is a temporary way to restore service failures and lessen the impact of a Problem for which an actual resolution is not yet available.
-   **[Communicate a fix](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/communicate-a-fix.md)**  
After you have completed root cause analysis of a problem and have come up with a resolution or fix for that problem, submit change requests to get the problem fixed. Documenting and communicating fix helps user to know the solution to a problem.
-   **[Knowledge articles from problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/c_CreateKnowledge.md)**  
Knowledge bases house the information an organization wants to keep and share. The Problem form includes four options for creating knowledge and communicating information.
-   **[Create a known error article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/create-known-error-from-problem.md)**  
Create known error articles as reference material. The known error articles document the root cause and the workaround of the problem to help with deflecting incidents.
-   **[Post knowledge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/t_PostKnowledge.md)**  
You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.

**Parent Topic:**[Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/c_ProblemManagement.md)