---
title: Introducing activities for migration
description: The Introduction activity helps you to understand the purpose of the migration utility.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/introduction-with-migration.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Migration Utility, Configuring Problem Management, Problem Management, IT Service Management]
---

# Introducing activities for migration

The Introduction activity helps you to understand the purpose of the migration utility.

The activity helps you understand the Problem Management Best Practice State Model plugin and the new problem and task states. This activity also confirms that you have practiced or are practicing on a sub-production instance that is a clone of the production instance.