---
title: Migration job
description: Get your instance ready for the Problem Management Best Practice — Madrid — State Model plugin \(com.snc.best\_practice.problem.madrid.state\_model\) and so you can update your existing records with the new states.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/migrating-existing-records.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Migration Utility, Configuring Problem Management, Problem Management, IT Service Management]
---

# Migration job

Get your instance ready for the Problem Management Best Practice — Madrid — State Model plugin \(com.snc.best\_practice.problem.madrid.state\_model\) and so you can update your existing records with the new states.

The stages to get your instance ready for the problem state model and to migrate your records are:

1.  [Resolve blocking modifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/resolve-blocking-modifications.md)
2.  [Review warning modifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/review-warning-modifications.md)
3.  [Map problem states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/map-problem-state.md)
4.  [Map problem task states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/map-problem-task-state.md)
5.  [Activate Problem Management Best Practice — Madrid — State Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/activate-plugin-problem-management.md)
6.  [Prepare base plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/prepare-base-plugins.md)
7.  [Restore base plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/restore-base-plugins.md)
8.  [Resolve blocking and warning modifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/resolve-blocking-warning-modifi.md)
9.  [Migrate active records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/migrate-active-records.md)
10. [Migrate inactive records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/migrate-inactive-records.md)